Return Policy and Conditions

At LaMatei, we are committed to providing you with the best shopping experience. Our return policy ensures that you can shop with confidence and peace of mind. Please read the following conditions carefully before initiating a return:

1. Eligibility for Returns:

  • Products eligible for returns are those that are unused, undamaged, and in their original packaging.
  • Certain products such as personalized items, perishables, and digital downloads are non-returnable.
  • Returns must be requested within 14 days from the date of delivery.

2. Initiation of Return:

  • To initiate a return, please contact our customer support team through our contact information.
  • Provide the order number, product details, and a brief description of the reason for the return.

3. Valid Reasons for Return:

  • Damaged or defective products: If the product arrives in a damaged or defective condition, we will replace it or provide a refund.
  • Incorrect product: If you receive a product different from what you ordered, we will arrange for a replacement or refund.
  • Change of mind: If you change your mind about a purchase, you may return the product. In such cases, a restocking fee of 2% for shipping cost may apply.

4. Return Process:

  • Once your return request is approved, you will receive instructions on how to proceed.
  • Pack the product securely to prevent damage during transit. Include all original accessories, manuals, and packaging.
  • Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged/defective/incorrect product).

5. Inspection and Approval:

  • Upon receiving the returned product, our team will inspect it to ensure it meets the return policy conditions.
  • If the product passes inspection, we will proceed with the replacement or initiate a refund, as per your preference.

6. Refund Process:

  • Refunds will be issued using the original payment method used for the purchase.
  • Please allow 5 business days for the refund to reflect in your account, depending on your payment provider.

7. Exceptions:

  • Products that show signs of use, damage, or alteration are not eligible for return.
  • Items without their original packaging or accessories may be subject to a restocking fee.
  • Gift cards and promotional items are non-returnable and non-refundable.

8. International Returns:

  • International returns are subject to the same policy conditions but may involve longer processing times and shipping costs.

9. Customer Support:

  • Our dedicated customer support team is available to assist you with any questions or concerns regarding returns.

Please note that our return policy is subject to change without prior notice. It's advisable to review the policy before making a purchase. By shopping with us, you agree to abide by these return policy conditions.

Thank you for your understanding, LaMatei team!

Contact 31LaMatei@gmail.com